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software

From the basics on common CRM or Employee Portal systems, to training people on the use of cutting edge technology testing tools, I have built tutorial videos and job aids to enable a learner to get up to speed, quickly.

What I’ve Done

testing tool

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As part of a major tool release, I architected a series of 25 tutorial videos for use by internal staff and external members.

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Each tutorial is less than two minutes in duration, and are captioned in four languages.

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The content in these tutorials is proprietary and thus is not shareable. 

tissue tracking system

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Tissue and organ donation processes require a lot of data tracking, and the complex systems developed for a US-based regulatory environment do not often translate to a global context. To that end, a data management system for external partners was developed and the time to competency on it was handled by the training department. 

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This module was one of a number of job aid developed to provide performance support to those learning a new system. 

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The content in these tutorials is proprietary and thus is not shareable. 

manager portal

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This module provides a sandbox in which managers can safely practice the processes of the employee performance reporting and management, such as raises and bonuses, performance improvement planning, and terminations.

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Elearning design was structured in a way that the manager could either try to perform the process on thier own, or first watch s screencast. Either path enabled feedback to the manager as they moved through it. 

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The content in this module is proprietary and thus is not shareable. 

employee portal

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As a new employee, how do you set up your payment plan, view your accumulated vacation time, or request a sick day?  This segmented tutorial video provides a job aid for staff. 

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Elearning design elements mini-tutorials (30 seconds or less) and free navigation so that the staff member can quickly navigate to the required area of assistance. 

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This tutorial contains proprietary content and thus is not shareable. 

LMS Tour

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When your Learning Management System (LMS) undergoes a radical shift in its user interface, how do you manage the change for staff used to a different experience? You provide everyone with a tutorial, but one that masquerades as a travel video. 

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The content in ths module is proprietary and thus is not shareable. 

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