What I’ve Done
testing tool

As part of a major tool release, I architected a series of 25 tutorial videos for use by internal staff and external members.
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Each tutorial is less than two minutes in duration, and are captioned in four languages.
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The content in these tutorials is proprietary and thus is not shareable.
tissue tracking system

Tissue and organ donation processes require a lot of data tracking, and the complex systems developed for a US-based regulatory environment do not often translate to a global context. To that end, a data management system for external partners was developed and the time to competency on it was handled by the training department.
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This module was one of a number of job aid developed to provide performance support to those learning a new system.
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The content in these tutorials is proprietary and thus is not shareable.
manager portal

This module provides a sandbox in which managers can safely practice the processes of the employee performance reporting and management, such as raises and bonuses, performance improvement planning, and terminations.
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Elearning design was structured in a way that the manager could either try to perform the process on thier own, or first watch s screencast. Either path enabled feedback to the manager as they moved through it.
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The content in this module is proprietary and thus is not shareable.
employee portal

As a new employee, how do you set up your payment plan, view your accumulated vacation time, or request a sick day? This segmented tutorial video provides a job aid for staff.
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Elearning design elements mini-tutorials (30 seconds or less) and free navigation so that the staff member can quickly navigate to the required area of assistance.
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This tutorial contains proprietary content and thus is not shareable.
LMS Tour

When your Learning Management System (LMS) undergoes a radical shift in its user interface, how do you manage the change for staff used to a different experience? You provide everyone with a tutorial, but one that masquerades as a travel video.
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The content in ths module is proprietary and thus is not shareable.